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Call Center Software Setup Example WBS
1. Project kickoff 1.1. Project sponsor issues charter 1.2. Identify stake holders 1.3. Assemble project team 2. Needs Assessment 2.1. Scope 2.1.1. Interview stake holders 2.1.2. Customer satisfaction...
View ArticleCall Center Software Project Requirements Definition
1. General Call Center Software Project Requirements 1.1. Scalable to support multiple call center locations 1.2. Track both inbound and outbound customer communications 1.2.1. Provide performance...
View ArticleCall Center Setup Project Risk Matrix
This following are examples of risks which may be pertinent to a call center implementation project. This is not an exhaustive list of all Call Center Setup project risks and may not be applicable to...
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Call Center Setup Project Planning
Call Center Setup Call center models range from the simple internal IT help desk, to a fully staffed customer care department, to the more complex multi-channel systems with IVR (Intelligent Voice...
View ArticleExample Performance Measurements for Customer Support Call Center Deployment...
Implementation of a Customer Support Call Center will result in the following outcomes: Quality management plan to ensure all calls meet minimum quality standard based on numeric scoring model....
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